Job Details

Primary Duties and Responsibilities:
• Analyze business info and materials including specifications, notes and drawings, to tailor written documents;
• Engage in interviews and research activities to collect pertinent information within a specialized domain;
• Write, Review and update manuals, user guides, and other documents to deliver precise and concise instructions, clearly explaining the installation, operation, and maintenance of software applications;
• Develop and maintain help documentation, ensuring alignment with project requirements and client expectation;
• Enhance the structure and format of the document template to ensure a uniform and clear presentation for clients;
• Generate content for software applications, including on-screen instructions and error messages;
• Institute processes for document template optimization and quality assurance, incorporating client feedback for continuous improvement

Job Description

Qualifications:
• A university degree in computer science, engineering, communications or other technical fields;
• Minimum 2 years experience as a technical writer;
• Strong writing and communications skills;
• Familiarity with documentation tools, content management systems, and authoring tools;
• Skilled in utilizing HTML/CSS, UI Prototyping, Figma.
• Proficient with Microsoft Office Suites, Adobe Indesign, Illustrator, and photoshop
• Strong analytical and problem-solving skills;
• Self-motivation with a positive attitude;
• Willingness and availability to work after hours or weekends if required.

Interested candidates are invited to submit their up-to-date resume/CV to: info@itcg.ca