Job Details

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

-2022 Forbes Best Employer for Diversity
-2022 Front Office Sports Best Employers in Sports
-2022 Disability Equality Index (DEI) Perfect Score

Location: We are seeking an experienced Attendant Team Lead (Full Time 30 hours per week) for our Vancouver Convention Centre operation.

Sodexo Live! is the Official Supplier of Food and Beverage Services to the Vancouver Convention Centre. Located on Vancouver's waterfront with a dramatic mountain backdrop, the award-winning Vancouver Convention Centre offers one of the most beautiful settings in the world. As British Columbia's flagship convention centre, the facility hosts more than 500 events and welcomes hundreds of thousands of attendees each year, while generating significant economic activity for the Province.

Principal Function:
The Attendant Team Lead position supports the Facility Set Up operations by performing tasks to ensure all rooms are set to accurate specifications including staging, chairs, and tables for all meetings and events and completed on time.
They will typically operate a forklift, electric cart and other equipment, and will be responsible for strictly adhering to all Sodexo Live! standards and established venue policies for accuracy, and workplace safety.

Job Description

Essential Responsibilities:
-Ensuring all storage rooms and equipment are kept clean and on designated racks.
-Reporting any unusable equipment (broken or dirty) following the appropriate repair procedure
-Co-ordinate, assign and review the work of Set-Up Attendants to complete all tasks and maintain high levels of service consistent with our standards.
-Establish work schedules and procedures and co-coordinate activities with other departments.
-Reviewing all works orders required for assigned work and complete internal reporting and check-lists on work required and completed.
-Assist Managers to resolve work-related problems and may occasionally prepare and submit progress and other reports.
-Providing training in job duties, safety procedures, company policies and feedback to employees regarding proper room set-ups, use of equipment and safety.
-Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and reporting unusable equipment following the appropriate repair procedure.
-Confirming supplies and materials that are required through the course of the shift are made ready for relevant events.
-Monitor quality and production levels by ensuring room and equipment set ups as required for client needs, sometimes under tight deadlines.
-May perform the same duties as workers supervised.
-Movement of freight and equipment using lifts and forklifts.
-Providing timely feedback to Managers in regards to employee performance management.
-Contribute to goal of 100% customer satisfaction through personal commitment to internal customer service.

Qualifications/Skills:
Required:
-Completion of secondary school is required.
-1-2 year supervisory experience in a food service/operations/warehousing environment required.
-Must work well in a team environment.
-Ability to work under pressure and independently.
-Demonstrated ability to understand and effectively implement written and verbal instructions.
-Proficient English communication skills in order to effectively interact verbally and listen attentively to co-workers and supervisors.
-Scheduling flexibility to meet operational needs.
Preferred:
-Prior knowledge of and experience using lifts and/or Forklift license.
-Experience working in events or a large-scale convention or hotel environment would be an advantage and familiarity with various types of room set-ups and equipment.

Other Requirements:
-Must be able to stand and exert fast-paced mobility for entire shift. Must be able to frequently lift and carry food and other items weighing up to 50 pounds and occasionally greater. Must be able to go from warm to cold climates (workstation to coolers).

Hours may be extended or irregular to include nights, weekends and holidays.

Great news! You will receive:
-Company paid health and dental benefits (after wait period and qualifying hours).
-Opportunities for skills development and career progression.
-A fresh, clean uniform provided with every shift.
-Employee meals provided.
-Access to free on-site gym facilities.

Compensation: $24.80 - $26.20 per hour

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted.

Sodexo Live! is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, ancestry, place of origin, political belief, religion, marital status, family status, disability, sex, sexual orientation, gender identity or expression, age or any other applicable Provincially protected status.