Job Details

We are seeking a passionate and dynamic Valet Supervisor to join our team and lead our valet parking services to new heights of excellence. As the Valet Supervisor, you will ensure a smooth-running operation by delivering a 24/7 professional parking management service. Your primary focus will be on providing exceptional customer service, increasing revenue, managing expenses, and maximizing customer satisfaction by maintaining the highest level of service.

What Would You Be Doing?

Liaise with Senior Hotel and Corporate Managers ensuring contractual obligations are exceeded
Lead, direct, and develop team of employees to accomplish goals/initiatives, while embodying and using Indigo’s culture and Values as a guideline
Oversee daily valet operations for hotel client while directly oversee staff, customer complaints, client requests, etc.
Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with Human Resources and Payroll department to ensure pay data is completed properly and to ensure proper wage and hour compliance
Daily, Weekly, Monthly, and Annual operational reports as required
Managing, planning, scheduling, training, and directing the activities of the Shift Supervisors and Valets
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
Additional duties as assigned.
What Are We Looking For?

3 or more years as a Supervisor or Team Lead role
Valid Class 5 License and clean driving abstract
College diploma and/or University degree
Excellent customer service and problem-solving skills
Ability to make decisions under pressure, problem solve, and set appropriate priorities in a fast-paced environment
Strong communication and interpersonal skills, both written and verbal
Basic mechanical knowledge and troubleshooting skills
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
What Will Set You Apart?

Results-oriented individual with a concern for accuracy and customer relations
Exceptional time management and organizational capabilities
Flexible availability to meet organization needs
Experience in hospitality industry or valet and operating valet system is preferred
About us: Indigo Park Canada is the leading provider of parking, transportation, logistical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process.

Successful candidates will be required to submit a Criminal Background and Driver abstract check.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.

Job Description