Job Details

Company Name: Carole Yang Personal Real Estate Corporation

Job Title: Client Settlement & Support Coordinator (NOC 13110)

Terms of Employment: Permanent Position

Wage: $30-35 per hour

Working hours?30 hours per week

Location of work: Richmond, BC

Language of work: English

Job Duties:

· Prepare business documents such as brochures, quotations, and invoices, supporting the company’s operational and marketing efforts

· Maintain office supplies, manage inventory, and ensure smooth office operations

· Support marketing initiatives by assisting with property listing materials, pre-listing presentations, and compliance documentation

· Answer, screen, and forward incoming calls/emails, ensuring timely responses to all inquiries and direct them to appropriate realtor

· Greet visitors and clients warmly, ensuring a welcoming and professional environment

· Schedule and confirm appointments and meetings for clients and company personnel, ensuring efficient time management

· Serve as the primary point of contact for clients, providing timely updates and addressing inquiries throughout the settlement process

· Prepare, organize, and submit settlement-related documentation such as purchase and sale agreements, disclosure documents, and any required paperwork to relevant parties

· Prepare and upload property listing materials, including pre-listing presentations, listing agreements, and disclosure documents, ensuring compliance with company and legal requirements

· Coordinate and manage settlement tasks, including property handovers, move-in arrangements, and scheduling appointments

· Assist new immigrants on driver’s license applications, making appointments, ensuring compliance with provincial regulations

· Assist clients with essential service activations, including preparing documents for setting up phone lines, internet, and utilities

· Assist new immigrants on signing up English language courses and supporting school enrollment for their children by preparing necessary documentation and guiding them through application processes

· Maintain an up-to-date client database, tracking settlement progress and ensuring ongoing support beyond the initial transaction

· Address and resolve any issues that arise during the settlement process, working closely with relevant stakeholders to ensure a successful outcome



Employment Requirement:

· A minimum bachelor’s degree

· At least 3 years of experience in settlement services, real estate, customer service, or a related industry

· Class 5 driver’s license and proof of safe driving record

· Fluency in English is required; proficiency in Chinese is an asset but not mandatory

· Strong interpersonal and communication skills, with the ability to provide personalized solutions and address client concerns effectively

· Exceptional time management, attention to detail, and multitasking skills to ensure tasks are completed accurately and efficiently

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with client management software or CRM tools is preferred

· Understanding of real estate contracts, settlement procedures, and client service management is an advantage

· Ability to work independently in a fast-paced environment, as well as collaboratively with a team.

· Strong customer service orientation, dedicated to delivering excellent client experience



How to Apply: Please send resume to: carolesyang@gmail.com

Job Description

Job Description:

The Client Settlement & Support Coordinator plays a key role in ensuring a smooth transition for clients after completing real estate transactions. This position involves assisting with administrative tasks, managing relocation settlement processes, coordinating documentation, scheduling appointments, and providing personalized client support. This also includes helping clients with essential post-transaction services, such as school transfer, moving coordination, renovation referral, phone service activation, utility setup, etc. The ideal candidate is highly organized, detail-oriented, and customer-focused, with strong communication skills to guide clients through the settlement process efficiently and professionally.